Lynn Fraser

“We originally requested Hanrie and her team to assist us in up-skilling our front line staff to improve their telephone etiquette. However, her inspiring coaching techniques coupled with her solid material content had such an impact on our customer feedback that we have engaged her services for various other training initiatives in our hotels. Hanrie […]

Colin Morom

“I would just like to thank you for recent courses received by the sales, reservations and banqueting teams. The fact that we covered various aspects of business from – personality styles, conflict, attitude, telephone skills, understanding client needs as well as presentation skills has really changed the way we approach our daily duties. The information […]